Band Traveler logoBand Traveler Sign in

Support

Answers to common questions, and how to reach us.

Frequently Asked Questions

How do I create an account?

To create an account, tap the "Sign Up" button on the login screen and fill in your details.

How do I reset my password?

On the login screen, tap "Forgot Password" and enter your email address to receive reset instructions.

Is my data secure?

Yes, we use industry-standard encryption to protect your personal information and data.

I've signed in with Apple ID, but can't find my invite?

If you signed in with your Apple ID, and selected "Hide My Email", you will not receive the invite email. You then need to be invited with the email displayed in the Settings page of the app.

How do I create a group for my band?

After signing in, go to Settings and tap "Create Group". Give your group a name and invite members by email. Each group serves as a dedicated workspace for organizing journeys and sharing information.

Can I manage multiple tours at once?

Yes. You can create separate groups or journeys for each tour, recording project, or event. Each group has its own workspace with independent member lists and itineraries.

How do I build a day-by-day itinerary?

Open a journey within your group and add days. For each day, add sections covering travel logistics, accommodation, venue details, schedules, and notes. You can also use the AI assistant to help generate itineraries from your tour details.

Does Band Traveler work offline?

Yes. Band Traveler caches your data locally so you can access journey details even without an internet connection. Changes sync automatically when you reconnect.

How do I delete my account?

Go to Settings in the app and select "Delete Account". This will permanently remove your account and all associated data. If you need help, email support@bandtraveler.com.

Contact Us

Didn't find what you were looking for? We're happy to help.